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AI Agents

AI agents that talk to your customers 24/7: WhatsApp order-taking agents, website chat agents and lead-qualification agents that hand you ready orders, not raw chats.

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AI Agents — NZGenix service

Overview

AI agents that talk to your customers 24/7: WhatsApp order-taking agents, website chat agents and lead-qualification agents that hand you ready orders, not raw chats.

An AI agent on WhatsApp or your website is not the old button-menu chatbot. Connected through official APIs and trained on your own products, prices and policies, it answers naturally, collects a complete order or enquiry, and hands you the finished result. The critical detail is restraint: the agent only starts conversations when the customer messages first, it answers only from your real catalogue, and it hands over to a human the moment a conversation gets unusual.

What is included

  • WhatsApp AI order-taking agents (24/7)
  • Website chat agents trained on your business
  • Lead qualification & follow-up agents
  • Voice / call agents for inbound inquiries
  • Clear written proposal before work starts
  • Launch support period included

Tools and platforms used: WhatsApp Cloud API, OpenAI, Google AI, Twilio.

How it works

  1. Catalogue & rules first. Your products, prices, delivery areas and policies — the only facts the agent is allowed to use.
  2. Order flow build. Greeting, questions, order collection and confirmation, tested with real customer phrasing.
  3. Human handover. Clear rules for when the agent stops and a person takes over, plus instant owner alerts.
  4. Measure & expand. After-hours orders and qualified leads reviewed monthly; new flows added only from what customers actually ask.

Who it is for

  • Businesses whose customers already order or enquire on WhatsApp
  • Shops losing after-hours orders to competitors who reply first
  • Teams answering the same questions all day
  • Services that need lead qualification before a human calls back

Frequently asked questions

Will the agent invent prices?

No. It answers only from your real catalogue. Anything it does not know, it says so and offers a human reply — inventing an answer is treated as a failure, not a feature.

Is WhatsApp cold messaging allowed?

No — and it risks the number. The agent is reactive: customers message first, and follow-ups stay inside WhatsApp's service window and opt-in rules.

What does it cost to run?

WhatsApp Cloud API includes a free tier of service conversations each month, and AI model costs for typical small-business volume are modest. The main investment is the setup and testing.

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